201 N. East St. Apt. 23 Anaheim CA, 92805 | (562)285-8199 BVALADEZ1@TOROMAIL.CSUDH.EDU OR BALADEZ1990@GMAIL.COM

Office manager and mail service manager with two years of experience. Costumer service professional. Experienced in leasing, marketing, and sales. Extensive communication skills, powerful closing abilities, passion for gaining personal relationships with clients. Expert in shipping and receiving with any postal carrier. Experienced in event organization and planning. Experience in data entry. Graduate, California State University Dominguez Hills.

Languages

·   Fluent Spanish speaker and writer.

Software

·   Proficient in Real Page-One Site, Outlook, Lead2Lease, Laserfiche, Virtual Merchant, Package Log, Active Building, Fed Ex Ship Manager, MS Office (Word, Access, Excel, PowerPoint), Photo Shop. Social media expert.

02/2016 – 03/2016

10/2015 – 01/2016

06/2015 –10/2015

Administrative Coordinator/ Data Entry Clerk, Community Senior Serv

·  Secretarial and administrative support for company executives.

·  Managed schedules, calendar, catering, and travel arrangements.

·  Greeted and directed visitors.

·  Used Computrition software to schedule orders and keep inventory of menu items.

·  Gathered, entered, and updated data for the company donations.

·  Created donor accounts using Donor Perfect software.

·  Created and sent out thank you letters for all donations received through their proper campaigns. 

·  Assisted in budget planning.

·  Prepared reports.

·  Assisted with any office work from filing, receiving and directing phone calls, copying, faxing, laminating, shredding, and organization as needed.

Permit Technician, City of Anaheim (Public Works Department)

·   Issued Right of Way and Grading Construction Permits for the City of Anaheim.

·   Assisted with plan checks for any new construction in the city alongside the engineering department.

·   Approved and denied permits.

·   Issued Transportation Permits and checked for proper routes and protocol per the city standard.

·   Monitored phones and directed calls to the correct department.

·   Assigned Parking Permits for the residents of the city that feel in certain districts.

·   Collected money and ran financial reports.

·   Set up trust accounts for Contractors and Applicants to do work in the city.

·   Checked business and contracting licenses.

·   Filed Mylar’s and final plans for the city.

Corporate Facility Associate, CKE Inc. (Carl Karcher Enterprises, Inc.)

·   Ran the mailroom department for the corporate office.

·   Assisted in the Reprographic department. Managed big PO orders.

·   Processed and shipped any roll outs or memorandums going out to every Carl’s Jr. and Hardee’s Company or Franchise restaurant in the Country.

·   Processed Fed Ex, UPS, and USPS orders on day to day bases.

·   Kept inventory on charges and spread sheets of all incoming and outgoing packages for the company.

·   Kept records of all invoices for the AP, HR, IT, RE, and Tax departments.

·   Managed front desk and helped VP’s and RM’s with any filing and sorting of documents.

04/2013 – 05/2015

Office and Packaging Manager, GHP Management (The Lorenzo, USC Student Housing Property)

·   Kept inventory for the biggest student housing property in the nation roughly about 2000+ residents.

·   Logged in between 300-600 packages daily from Amazon, UPS, USPS, FedEx, OnTrac, and DHL.

·   Created the inventory system for the property using Active Building software as well as Package Log software.

·   Managed and scheduled package assistants and community assistants.

·   Trained new employees.

·   Managed front desk, set up appointments, distributed phone calls, helped with accounting situations, e-mailed residents when packages were ready to pick up, assisted with creating pick-ups for residents if items needed to be returned, exchanged, or sent out.

·   Renewal and Marketing strategies to retaining residents.

·   Event planning. Moved in and moved out residents.

·   Collected rent and any additional charges.

·   Mediated disputes amongst roommates.

·   Set up room transfers, assisted with relets and parking purchases.

·   Signed renewal contracts for residents during events and office hours.

·   Toured new prospects.

02/2012 – 03/2013

Community Assistant,  The Lorenzo Student Housing USC

·                        On foot marketing to USC students on and off campus.

·                        Set appointments for potential leases.

·                        Toured students on the property.

·                        Closed leases.

·                        Planned and participated in events for potential leases.

·                        Assisted the property with filing, leads, tours, events, phone calls, accounting, and screening of potential residents.

·                        Assisted with incoming and outgoing mail for residents.

·                        Maintained social media networks to inform residents about the events on the property and increase leads.

·                        Front desk receptionist.

12/2011 – 02/2012

12/2010 – 11/2011

09/2008 – 12/2010

Office Assistant and Marketing,  APT Companies

·   Assisted in filing, outreach, and foot marketing for different apartment complexes.

·   Went through customer service and phone etiquette training.

·   Set appointments for leasing agents.

·   Helped with marketing strategies.

Cashier, Sales Associate, Floor Supervisor,   For Ever 21

·   Managed own department.

·   In charge of opening and closing store.

·   Assisted with the visuals of the men’s department.

·   Helped with floor sets.

·   Kept inventory on all items in the department.

·   Greeted costumers and assisted them with their purchases.

·   Pushed to sale certain items that we were giving goals on.

·   Priced clothing items.

·   Handled cash and credit transactions.

Undergraduate Freshman/ Sophomore year, California State University Dominguez Hills (CSUDH)

07/2007-08/2008

Cashier, Carl’s Jr.

·   Greeted costumers.

·   Priced merchandise.

·   Assisted customers with purchases, housekeeping, including vacuuming and polishing.

·   Shift lead.

·   Learned how to work in a time sensitive environment and gained great costumer service.

2004-2008

High School Diploma, El Rancho High School.

2009-2015

Bachelor of Arts in Psychology, California State University Dominguez Hills.

2013 - 2015

Minor in Spanish, California State University Dominguez Hills.